Customer Service Experience (CSE)

Our function has a customer service focus and is the single point of contact for service consumers of ICT services across the health system.

The goal of the Service Operations function is to provide National Support Services to the organisation in a manner which, delivers user satisfaction, minimises incidents & disruption, enables users to access the IT systems they require and ensures quality of service.

Our aim is to mitigate the risk to the HSE from the legacy application estate by instigating programmes of change

The goal of the Service Transition function is to assure that new and changed IT services are visible, controlled, stable and supportable.