4. Go Live & Sustainability

Workflows, processes, SOPs, letters, emails to include new steps and information encompassing key document - National SOP for management of telephone & VEC in Clinical Practice.
Complete a DPIA (Data Protection Impact Assessment) for your internal processes, contact your local Senior Management Team (SMT) or Data Protection Officer (DPO) for further information.
Information service users should be given on receiving an appointment.
Signpost to the national website - https://www2.hse.ie/services/online-health/
Provide VEC tool specific information - some platforms have tailored leaflets specific to their platform.
Advertise the availability of VEC:-

- Display posters and pull up stands - Poster Templates.

- Circulate leaflets to service user and family - Patient Information leaflet template.

- Share details of information on your website and VEC service user support web pages - https://www2.hse.ie/services/online-health/about

Start internally within your team i.e. team meetings, MDT sessions. Normalise the use of video within your service.

Start with first identified VEC opportunity and offer appointments to a small group of service users that have been informed of the new service and are willing to participate.
Test change, review and amend in line with best practice before scaling up.
Scale up within first opportunity. This is part of the blended care approach, face-to-face and video.

Refine the process and scale up to other identified VEC opportunities.

Champions should continue to train and roll out Video Enabled Care to the rest of the team.
Lessons learned review and project evaluation should take place 3-6 months after each Go-Live and 12 months to assess sustainability.
Complete and return VEC evaluation to virtualhealth@hse.ie - Evaluation Form for completion.
Outcome measurement – document how VEC has improved the service offering.
Benefit measurement – carry out via data reporting and feedback evaluation.