Chief Operating Officer
As Chief Operations Officer Michael Redmond is responsible for a range of areas including Service Planning and Monitoring, Business Operations, Compliance, Change and Portfolio Management and the planning of Technology projects.
He is responsible for developing the organisation’s ongoing operations and procedures with a view to maximising the benefits of investment in technology, for care providers and for patients.
Prior to this, he held the positon of Director of Change and Portfolio Management for the Office of the CIO. This newly established department developed the organisation’s capability to provide programme & change management services.
A graduate of Trinity College Dublin, Michael is certified in MSP, PRINCE2 and ITIL. With almost 20 years’ experience in the Health sector leading major transformational projects, he was previously Corporate IT manager for the North-Eastern Health Board (NEHB), where he introduced the first ITSM based regional ICT customer service desk.
Michael began his ICT career as a computer programmer with the Revenue Commissioners in the early 1990s, before moving on to Dept of Foreign Affairs as a systems analyst, and subsequently to the Dept of Finance before moving into the Health service in 1998, where he led the NEHBs successful drive to computerise 80% of all GP practices in the region, before going on to lead the ICT project which enabled the regional GP out of hours’ service.
Since 2011 Michael has led the ICT planning division of the HSE, where he created the Business Development unit dedicated to facilitating ICT initiatives in partnership with service managers and users.