Business Intelligence (BI)

A collection of capabilities to enable effective and efficient integration , management, manipulation and visualisation of data to derive insights for decision making - including data repositories, reporting applications and analysis tools


Capability is used here to describe a combination of resources (people, process and technology), directed at delivering a specific (healthcare) outcomes, and managed according to a defined operating model

Centralised Solution

A solution in which the major part of the systems are offered from a central and unique point 

Cloud Technologies

Technologies that are accessed over the internet rather than personal hard drive for storing and accessing data and programmes

Community Health Organisation

Nine CHOs have been established for the future delivery of Community Healthcare services at a local level which will deliver the model of service envisaged in “Future Health” over time and enable and support integrated care:

  • Within Community Healthcare services
  • Between the community and acute hospital services
  • With wider public service organisations (e.g. TUSLA, local authorities etc.)

Decision Support System

Functionality to provide contextual advice, information and verification steps for clinicians when using care systems.  E.g. decision trees, prompts on ePrescriptions etc.

Digital capability

Using web, social, mobile, analytics, and cloud based, consumer oriented technologies to enable new healthcare models or electronically enabled processes. It also implies iterative and innovation focused ways of working


Enablement and integration of healthcare delivery using technology and digital capabilities – moving away from siloed and paper based operation

Electronic Health Record

Personal consolidated healthcare history, integrated from various source systems at a detailed level to support seamless care delivery across settings. Encompasses electronic medical record(s) from different care settings.  Made available and at summary level for individual’s consumption.


Epidemiology is the study of the distribution and determinants of health-related states or events (including disease), and the application of this study to the control of diseases and other health problems

Federated Solution

A solution that allows interoperability and information sharing between semi-autonomous de-centrally organised lines of business, information technology systems and applications

Hospital Groups

Seven regional Hospital Groups have been established for the delivery of care in acute hospitals – covering statutory and voluntary hospitals. Hospital Groups will have the accountability for quality of, and access to hospital care, and people and financial performance 

Hybrid Solution

A solution in which some key systems are offered centrally while the remaining are integrated in a federated approach

Individual Health Identifier

A unique lifetime identifier code for patients, care providers and care facilities so that all healthcare delivery can be linked to any and all of these from the outset and throughout and across care pathways


Interoperability is a core philosophy of the target technology architecture for the healthcare system, and means that technologies conform to a set of standards which allow data exchange and integration


Information Technology Infrastructure Library is a set of practices for IT service management that focuses on aligning IT services with the needs of business

Knowledge & Information

Knowledge & Information is the new name for information and technology delivery function within the HSE, describing the focus of its services to healthcare system in Ireland

Operating model

Operating model describes the (business) functions and:

  • What they are responsible for
  • How they are organised
  • How they interact and operate according to processes
  • How they are resourced, governed and measured
  • How they are supported by tooling



Computerised Patient Administration Systems (PAS) with primarily administrative functionality


The Primary Care Reimbursement Service (PCRS) is part of the HSE, and is responsible for making payments to healthcare professionals for the free or reduced costs services they provide to the public

Syntactic Transformation

How information is packaged and communicated from one party to another and includes language, structure and data types that are required for seamless integration

Technology Architecture

System architecture 'layer' which defines and specifies the technology used by the application architecture layer